Terms of service

General Terms and Conditions with Customer Information

Table of Contents

  1. Scope of Application

  2. Conclusion of Contract

  3. Right of Withdrawal

  4. Prices and Payment Terms

  5. Delivery and Shipping Terms

  6. Granting of Rights of Use for Digital Content

  7. Retention of Title

  8. Liability for Defects (Warranty)

  9. Liability

  10. Applicable Law

  11. Alternative Dispute Resolution

  1. Scope of Application
    1.1 These General Terms and Conditions (hereinafter “GTC”) of Rolf Beck, trading as “Rolf Beck E-Commerce” (hereinafter “Seller”), apply to all contracts for the delivery of goods which a consumer or entrepreneur (hereinafter “Customer”) concludes with the Seller with regard to the goods presented by the Seller in its online shop. The inclusion of the Customer’s own terms and conditions is hereby excluded unless otherwise agreed.
    1.2 These GTC shall apply accordingly to contracts for the provision of digital content, unless otherwise regulated in this respect. Digital content within the meaning of these GTC is data created and provided in digital form.
    1.3 A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor related to their independent professional activity.
    1.4 An entrepreneur within the meaning of these GTC is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.

  2. Conclusion of Contract
    2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers on the part of the Seller, but serve for the submission of a binding offer by the Customer.
    2.2 The Customer may submit the offer via the online order form integrated into the Seller’s online shop. In doing so, after placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer with regard to the goods contained in the shopping cart by clicking the button that completes the ordering process.
    2.3 The Seller may accept the Customer’s offer within five days,

  • by sending the Customer a written order confirmation or an order confirmation in text form (fax or email), whereby the receipt of the order confirmation by the Customer is decisive in this respect, or

  • by delivering the ordered goods to the Customer, whereby the receipt of the goods by the Customer is decisive in this respect, or

  • by requesting payment from the Customer after the Customer has placed the order.
    If several of the aforementioned alternatives apply, the contract is concluded at the time when one of the aforementioned alternatives first occurs. The period for accepting the offer begins on the day after the Customer sends the offer and ends upon expiry of the fifth day following the sending of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer, with the result that the Customer is no longer bound by their declaration of intent.
    2.4 If a payment method offered by PayPal is selected, payment processing shall be carried out via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal Terms of Use, available at https://www.paypal.com/de/legalhub/paypal/useragreement-full or – if the Customer does not have a PayPal account – subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/legalhub/paypal/privacywax-full. If the Customer pays by means of a payment method offered by PayPal and selectable in the online ordering process, the Seller hereby declares acceptance of the Customer’s offer at the moment the Customer clicks the button that completes the ordering process.
    2.5 When submitting an offer via the Seller’s online order form, the contract text is stored by the Seller after conclusion of the contract and transmitted to the Customer in text form (e.g. email, fax or letter) after the Customer has sent the order. The Seller shall not make the contract text accessible beyond this. If the Customer has set up a user account in the Seller’s online shop before sending the order, the order data will be archived on the Seller’s website and can be accessed by the Customer free of charge via their password-protected user account by entering the corresponding login data.
    2.6 Before the binding submission of the order via the Seller’s online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better recognizing input errors may be the browser’s zoom function, which enlarges the display on the screen. The Customer can correct their entries during the electronic ordering process using the usual keyboard and mouse functions until clicking the button that completes the ordering process.
    2.7 Different languages are available for the conclusion of the contract. The specific language selection is displayed in the online shop.
    2.8 Order processing and contact generally take place by email and automated order processing. The Customer must ensure that the email address provided by them for order processing is correct so that emails sent by the Seller can be received at this address. In particular, when using SPAM filters, the Customer must ensure that all emails sent by the Seller or by third parties commissioned by the Seller to process the order can be delivered.

  1. Right of Withdrawal
    3.1 Consumers are generally entitled to a right of withdrawal.
    3.2 More detailed information on the right of withdrawal can be found in the Seller’s cancellation policy.
    3.3 The right of withdrawal does not apply to consumers who, at the time of the conclusion of the contract, are not members of a Member State of the European Union and whose sole place of residence and delivery address at the time of the conclusion of the contract are outside the European Union.

  2. Prices and Payment Terms
    4.1 Unless otherwise stated in the Seller’s product description, the prices indicated are total prices including statutory value-added tax. Any additional delivery and shipping costs that may apply are stated separately in the respective product description.
    4.2 In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which are to be borne by the Customer. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also arise in relation to the transfer of money if delivery is not made to a country outside the European Union, but the Customer makes payment from a country outside the European Union.
    4.3 The payment option(s) will be communicated to the Customer in the Seller’s online shop.
    4.4 If a payment method offered via the payment service “PayPal” is selected, payment shall be processed via PayPal, whereby PayPal may also use the services of third-party payment service providers for this purpose. If the Seller also offers payment methods via PayPal for which the Seller makes advance payment to the Customer (e.g. purchase on invoice or payment by installments), the Seller assigns its payment claim to PayPal or to the payment service provider commissioned by PayPal and specifically named to the Customer. Before accepting the Seller’s declaration of assignment, PayPal or the payment service provider commissioned by PayPal performs a credit check using the transmitted Customer data. The Seller reserves the right to refuse the selected payment method to the Customer in the event of a negative check result. If the selected payment method is approved, the Customer must pay the invoice amount within the agreed payment period or at the agreed payment intervals. In this case, the Customer can only make payment to PayPal or the payment service provider commissioned by PayPal with discharging effect. However, even in the event of assignment of the claim, the Seller remains responsible for general customer inquiries, e.g. regarding goods, delivery time, shipping, returns, complaints, declarations of withdrawal and return shipments, or credit notes.
    4.5 If a payment method offered via the payment service “Shopify Payments” is selected, payment shall be processed by the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter “Stripe”). The individual payment methods offered via Shopify Payments are communicated to the Customer in the Seller’s online shop. Stripe may use other payment services to process payments, for which special payment conditions may apply and about which the Customer may be informed separately. Further information on “Shopify Payments” is available on the internet at https://www.shopify.com/legal/terms-payments-de.
    4.6 If the payment method credit card via Stripe is selected, the invoice amount is due immediately upon conclusion of the contract. Payment shall be processed via the payment service provider Stripe Payments Europe Ltd., 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland (hereinafter: “Stripe”). Stripe reserves the right to carry out a credit check and to reject this payment method in the event of a negative credit check.

  3. Delivery and Shipping Terms
    5.1 If the Seller offers shipment of the goods, delivery shall be made within the delivery area specified by the Seller to the delivery address stated by the Customer, unless otherwise agreed. The delivery address specified in the Seller’s order processing shall be decisive for the processing of the transaction. By way of derogation, if the payment method PayPal is selected, the delivery address stored by the Customer with PayPal at the time of payment shall be decisive.
    5.2 If delivery of the goods fails for reasons for which the Customer is responsible, the Customer shall bear the reasonable costs incurred by the Seller as a result. This shall not apply with regard to the costs of the outward shipment if the Customer effectively exercises their right of withdrawal. In the case of effective exercise of the right of withdrawal by the Customer, the provision made in the Seller’s cancellation policy shall apply to the return costs.
    5.3 If the Customer acts as an entrepreneur, the risk of accidental loss and accidental deterioration of the sold goods passes to the Customer as soon as the Seller has delivered the item to the forwarding agent, carrier, or other person or institution designated to carry out the shipment. If the Customer acts as a consumer, the risk of accidental loss and accidental deterioration of the sold goods generally passes only upon handover of the goods to the Customer or a person authorized to receive them. By way of derogation, the risk of accidental loss and accidental deterioration of the sold goods shall also pass to the Customer, even in the case of consumers, as soon as the Seller has delivered the item to the forwarding agent, carrier, or other person or institution designated to carry out the shipment, if the Customer has commissioned the forwarding agent, carrier, or other person or institution designated to carry out the shipment and the Seller has not previously named this person or institution to the Customer.
    5.4 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This shall apply only in the event that the Seller is not responsible for the non-delivery and has concluded a specific covering transaction with the supplier with due diligence. The Seller shall make all reasonable efforts to procure the goods. In the event of non-availability or only partial availability of the goods, the Customer shall be informed without delay and the consideration shall be refunded without delay.
    5.5 Collection by the Customer is not possible for logistical reasons.
    5.6 Digital content is provided to the Customer as follows:

  • by download

  • by email

  1. Granting of Rights of Use for Digital Content
    6.1 Unless otherwise stated in the content description in the Seller’s online shop, the Seller grants the Customer the non-exclusive right, unlimited in terms of place and time, to use the provided content exclusively for private purposes.
    6.2 Passing on the content to third parties or making copies for third parties outside the scope of these GTC is not permitted unless the Seller has agreed to a transfer of the contractual license to the third party.
    6.3 Insofar as the contract relates to the one-time provision of digital content, the granting of rights only becomes effective once the Customer has paid the remuneration owed in full. The Seller may provisionally permit use of the contractual content even before that time. Such provisional permission does not constitute a transfer of rights.

  2. Retention of Title
    If the Seller makes advance performance, the Seller retains title to the delivered goods until the purchase price owed has been paid in full.

  3. Liability for Defects (Warranty)
    Unless otherwise provided for in the following provisions, the provisions of statutory liability for defects shall apply. By way of derogation, the following shall apply to contracts for the delivery of goods:
    8.1 If the Customer acts as an entrepreneur,

  • the Seller has the choice of the type of subsequent performance;

  • in the case of new goods, the limitation period for defect claims is one year from delivery of the goods;

  • in the case of used goods, defect rights are excluded;

  • the limitation period does not begin anew if a replacement delivery is made within the scope of liability for defects.
    8.2 The limitations of liability and shortening of periods regulated above shall not apply

  • to claims for damages and reimbursement of expenses by the Customer,

  • in the event that the Seller has fraudulently concealed the defect,

  • for goods that have been used for a building in accordance with their usual manner of use and have caused its defectiveness,

  • to any existing obligation of the Seller to provide updates for digital products, in contracts for the delivery of goods with digital elements.
    8.3 In addition, for entrepreneurs, the statutory limitation periods for any existing statutory right of recourse remain unaffected.
    8.4 If the Customer acts as a merchant within the meaning of § 1 HGB, the commercial duty to inspect and give notice of defects pursuant to § 377 HGB shall apply. If the Customer fails to comply with the notification obligations regulated therein, the goods shall be deemed approved.
    8.5 If the Customer acts as a consumer, they are requested to complain to the deliverer about delivered goods with obvious transport damage and to inform the Seller thereof. If the Customer fails to do so, this shall have no effect whatsoever on their statutory or contractual defect claims.

  1. Liability
    The Seller shall be liable to the Customer for all contractual, quasi-contractual and statutory claims, including tort claims, for damages and reimbursement of expenses as follows:
    9.1 The Seller shall be liable without limitation on any legal ground

  • in the event of intent or gross negligence,

  • in the event of intentional or negligent injury to life, body, or health,

  • on the basis of a guarantee promise, unless otherwise regulated in this respect,

  • on the basis of mandatory liability, such as under the Product Liability Act.
    9.2 If the Seller negligently breaches a material contractual obligation, liability shall be limited to the foreseeable damage typical for the contract, unless unlimited liability applies in accordance with the preceding clause. Material contractual obligations are obligations which the contract imposes on the Seller according to its content for achieving the purpose of the contract, the fulfillment of which is essential for the proper execution of the contract in the first place and on the observance of which the Customer may regularly rely.
    9.3 Otherwise, the Seller’s liability is excluded.
    9.4 The above liability provisions shall also apply with regard to the Seller’s liability for its vicarious agents and legal representatives.

  1. Applicable Law
    10.1 All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany, excluding the laws on the international sale of movable goods. In the case of consumers, this choice of law shall apply only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence.
    10.2 Furthermore, this choice of law shall not apply with regard to the statutory right of withdrawal for consumers who, at the time of the conclusion of the contract, are not members of a Member State of the European Union and whose sole place of residence and delivery address at the time of the conclusion of the contract are outside the European Union.

  2. Alternative Dispute Resolution
    The Seller is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

Copyright Notice: These GTC were prepared by the specialist lawyers of IT-Recht Kanzlei and are protected by copyright (https://www.it-recht-kanzlei.de)

Status: 25/03/2026, 01:08:43